Frequently Asked Questions for Moving Services:
Below are answers to frequently asked questions for our moving services.
Do you have your own moving trucks?
Yes. We currently own 7 different vehicles and rent additional units, as needed.
Why do you bill hourly?
Every move is different. Every moving company is basing their quote off of the time they believe it will take.
Clients often add on once they see how much faster we are moving items so billing hourly is the best way to go.
If you have a budget in mind, you can always work backwards to see how much time that would cover.
Many people looking to save money will opt to take their smaller items and boxes then just bring us in for the bigger and heavier items but it is entirely up to you.
Can you dis/assemble my bed?
Yes. We bring basic hand tools with us. Since we are billing hourly, it is entirely up to you for how much or how little we do.
If you’ve bought new furniture and would like us to put it together, please let us know well ahead of moving day.
How does travel time work?
Travel time is billed at the same rate of the service scheduled.
Travel time within London, Ontario currently starts at your original address and ends when the truck(s) leave your destination address.
All vehicles are satellite tracked for down to the minute accuracy and we bill to the nearest 15 minute increment.
We may introduce billing for 30+ minutes of travel time on all local bookings in the future to help offset operational costs to get staff to and from moves.
Are your movers complete “meatheads” (all brawn, no brain)?
Not at all!
Many of us are University / College educated.
Why should I hire Brawny Movers?
- Our high quality staff.
- Competitive pricing.
- The convenience of booking and paying online.
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How long does the average move take?
In general, these timeframes apply.
Student moves (just a bedroom): < 3 hours with 2 movers and a 16′ truck.
1-2 bedroom Apartments: 3 to 5 hours with 2 movers and a 16′ truck.
1-3 bedroom Houses: 4 to 6 hours with 3 movers and a 26′ truck
3+ bedroom Houses: varies. Ex. For a 2.7M home, it took 8 hours with 3 trucks and a 6 man crew.
Client preparedness, distance to the truck, volume of items, obstacles (elevators/stairs), furniture dis/assembly, multiple stops and distance between locations all contribute to moving time.
This chart provides a rough guideline for how long to book movers for just 1 side of the move
How much do movers cost in London, Ontario?
Every move is different but a professional moving company should be priced approximately $160 for a 2 man, labour-only (just moving help, no moving truck) crew to $370+ per hour for a 4 man crew with 2 moving trucks.
A single item or small move may be eligible for a reduced rate while we’re already in the area while a full house move hours away will cost thousands. We currently have a minimum drop in rate of $199+HST and specialty items (pianos, gun safes, fitness equipment, etc.) may be subject to additional fees.
Two of the simplest ways to ballpark moving costs for local moves;
1) Movers cost approximately 1 month of rent/mortgage payment
2) A moving bill tends to range between $0.50 to $1.25 per square foot of the home, depending on whether you could be classified as a minimalist or more of a collector/online shopper. Those who have lived in the same home for more than 4 years, have children, pets or collections can expect to be on the higher end for moving and packing costs.
Note: A packing service [where items are professionally boxed and labelled) often costs more than the cost of traditional movers who physically move the items from one home to another due to the cost of packing materials. If you are looking for a completely hands-free move where items are packed into boxes for you and then movers transport and unpack your items, you should expect to pay more than $2.50/sqft.
Individual student moves within London, Ontario tend to cost under $650.
1 to 2 bedroom apartment moves within London, Ontario tend to cost between $600 to $1,100.
The average detached 3 bedroom house moved within London, Ontario tends to cost $1,450 to $2,300
Should I empty dresser drawers?
Emptying dresser drawers is always appreciated. Leaving items in drawers can make dressers overly heavy and sometimes the furniture cannot support its own weight. Do not store breakables inside of furniture that is being moved, especially if it has to go around corners, up or down stairs. Please note that if you leave any items in drawers, we will not be responsible for any damages to those items
What are “Labour-Only” movers?
Brawny Movers first started to help people who prefer to rent a truck/trailer/container and then hire us to un/load because it saves the customer quite a bit of money.
We understand that most people aren’t a fan of moving furniture and it can be difficult to find competent physical labourers. Moving furniture truly isn’t something that you should ask friends and family to help you with because they are not used to it and you’ll either start a fight or owe them a favour forever!
Meanwhile, our staff enjoy the exercise and are experienced furniture movers.
Please note that the labour-only moving service does not include blankets, nor floor protection, nor mattress bags and these are to be provided by the client. Labour-only clients acknowledge that this is a bare bones service and that Brawny Movers will not be liable for any damages within their home nor items in transit.
Do the Labour-Only movers have their own transportation?
Yes. We have our own transportation and drive to your starting location. If you are unloading within London, Ontario we will drive to the second location as well. We are based in London, Ontario and should you wish that a labour-only team follow you outside of town, that travel time to/from is billable as a vehicle is in use and staff are being paid throughout.
What forms of payment do you accept?
We accept credit card and E-transfer for deposits. Your balance can be paid by cash, cheque, debit or credit cards and E-transfer.
What happens if I am running late on the day of my move?
Please try to be on time. Our movers will be there for the specified time and you are paying once the crew arrives (if the move is starting outside of London then time would start when the crew leaves our warehouse in London, Ontario). Should you need to re-schedule on the day of the move or within the 10 days before the move date, you will forfeit your deposit.
What happens if the move is completed well within the time frame?
Suppose the move only takes an hour an a half. It would still be subject to our 2/3/4 hour minimum charge (depending on which service is booked) and you are free to have the movers help you place furniture for the full 2/3/4 hour minimum that you had booked.
Addendum: For moves originally booked for 6 hours or more that are completed well within the time frame, we will consider refunds within 30 minute increments. Example: A 6 hour move is completed in 4 hours and 16 minutes; the customer is entitled to ask for a discount/refund for 1.5 hours.
Are there any hidden charges?
We do not nickel and dime but certain items (pianos, gun safes, fitness equipment, etc.) can carry additional charges.
The deposit is not an extra fee, it is deducted from the total cost of your move. Note that the deposit is non-refundable should you cancel within 10 days of your move date.
Do your staff accept tips?
Staff are allowed to receive tips but they are not permitted to ask for them. This is completely optional and entirely at the customer’s discretion. Cash at the end of the move is always appreciated but you can also edit the payment amount on our digital invoices and any extra is divided equally amongst the team on that specific move.
You are welcome to submit feedback and we will gladly reward the staff.
What if I have to cancel before my scheduled service?
We will gladly try to accommodate a new appointment when given 10 days notice but cancelations within 10 days of the move date will forfeit their deposit. Please understand that canceling within that time frame disrupts our scheduling and our company will be losing money (lost opportunity cost).
Can I get a receipt?
Of course. Receipts can be emailed to clients.
How do I book your moving services?
Booking is easy! You can contact us directly through our website. We are the only local moving company that offers the convenience of online booking and online payments for a seamless experience.
Do you offer long-distance moving services?
Depending on the time of year and the destination. Long-distance moving services and out of province relocation is often very expensive if your employer isn’t covering the relocation cost. We can typically offer much more cost effective moving advice here.
What sets your moving company apart from others?
We prioritize our staff’s well-being by providing fair wages and performance incentives, ensuring you get a team motivated to provide exceptional service. Our competitive pricing, convenience in booking, and efficient moving process further distinguish us in the industry.
Are your movers experienced and trained?
Absolutely. Our movers are highly experienced and undergo thorough training to ensure they handle your belongings with care and professionalism. Their expertise extends to various aspects, including furniture assembly and disassembly.